What do I do if my video playback is choppy?

Last Updated: Aug 16, 2013 09:26AM EDT
There are many possible reasons why you may be experiencing poor video playback. HD video playback requires a better than average internet connection and computer processor, so if you have a slow connection or older computer, you may experience issues. If you are experiencing choppy playback you may try one of the following to resolve this:
  • Select a lower video quality. The default quality is set to HD 720P which may be too heavy for your current internet connection.
  • Turn off other programs, virus protection, ad blocker, or energy saving settings as they may interfere with HD video playback.
  • Stop any files that you may be downloading in the background.
  • Try closing other browser tabs if you have many opened.
  • Try another browser and see if that helps. We recommend the latest version of Google Chrome.
member.support@mbr-prosprt.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete