What do I do if my video playback is choppy?

There are many possible reasons why you may be experiencing poor video playback. HD video playback requires a better than average internet connection and computer processor, so if you have a slow connection or older computer, you may experience issues. If you are experiencing choppy playback you may try one of the following to resolve this:
  • Select a lower video quality. The default quality is set to HD 720P which may be too heavy for your current internet connection.
  • Turn off other programs, virus protection, ad blocker, or energy saving settings as they may interfere with HD video playback.
  • Stop any files that you may be downloading in the background.
  • Try closing other browser tabs if you have many opened.
  • Try another browser and see if that helps. We recommend the latest version of Google Chrome.

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