I can't log in, why is that?

You may be using the wrong username/password combination to log in. Make sure you use your username to login and not your email address.  Check the purchase confirmation email we sent you upon signing up if you don't recall your username. If you can’t find it, try checking your email account's spam folder.  If you can't locate your login details, contact us and we will be happy to provide them for you.  If you know your username, but have forgotten your password, you may have your password sent to you by filling out the form here.

It is also possible that your membership may have been banned. We may temporarily ban your membership if we feel your account has been compromised. We may ban accounts due to sudden increases in the number of login attempts. Increased login attempts may mean that your username and password have been compromised and/or shared/posted on the internet. Your personal data is secure and no transactions can be made during this ban period. Contact us if you think your account has been banned to have your password changed and your account reactivated.

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