Technical Questions

What do I do if my video playback is choppy?

There are many possible reasons why you may be experiencing poor video playback. HD video playback requires a better than average internet connection and computer processor, so if you have a slow connection or ...

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I get a black screen when trying to play back videos, what should I do?

This may be because you don’t have the latest version of Adobe Flash Player installed. You can get the latest version here.

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What's the main difference between all the video formats available for download?

We offer different download options so you can make the best choice to fit your needs: MP4 is a modern format with excellent file compression while maintaining good video quality. It is available in Standard...

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I can't log in, why is that?

You may be using the wrong username/password combination to log in. Make sure you use your username to login and not your email address. Check the purchase confirmation email we sent you upon signing up if you...

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I forgot my password, how do I retrieve it?

If you have your username and email address, you can fill out the form here and it will email you your password. If you do not know your username and/or email address used when signing up, contact us and we wi...

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Which web browsers are recommended to be used?

We support all the latest versions of major web browsers but not all browsers offer the same benefits in speed and security. For the best experience we recommend that you use Google Chrome. We do not support th...

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I think I have encountered a bug/glitch. Where can I report it?

If you have spotted a bug or technical glitch with the website, we would appreciate you letting us know by submitting a ticket here. You can report technical problems, suggest improvements, and help us build a ...

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